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QUESTION 1
How can a customer modify End of Life Details for an IT Asset that has already been disposed?
A. The customer can only specify End of Life Details once before the IT Asset will be disposed.
B. The customer can use the Modify Disposal Detail action in the Select Action menu of the Assets application.
C. The customer can modify information in the End of Life section on the IT Details tab of the Assets application.
D. The customer can use the Modify End of Life Detail action in the Select Action menu of the Disposed Assets application.
Answer: B
QUESTION 2
How can a Self Service user view the details of assigned assets?
A. By using the Assets application.
B. By using the View Assets application.
C. By using the Asset Details application.
D. By using the Service Request application.
Answer: B
QUESTION 3
If an escalation is created and activated to automatically promote deployed assets, which
mandatory information must be specified for the promotion using the Promotion Defaults action?
A. The site and status for the created asset are mandatory but the status must be available for the selected site.
B. The site and item for the created asset are mandatory and automatically set the Classification
field to the class structure ID for similar assets.
C. The site and location for the created asset are mandatory but if a parent asset is specified, the
Location field will be set to the Location of the parent item specified.
D. The site and classification for the created asset are mandatory but if an item is specified, the
Classification field will be set to the class structure ID of the item specified.
Answer: D
QUESTION 4
If software is licensed for a location specified in the license, which license scope is applicable?
A. Site
B. Location
C. Computer
D. Enterprise
Answer: A
QUESTION 5
What must be associated with a single escalation point before an escalation can be activated?
A. an organization or site
B. an escalation condition
C. a communication template
D. at least one action or notification
Answer: D
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