What is the recertification policy for the MCITP certification?

What is the recertification policy for the MCITP certification?

Where as the old Microsoft exams would expire if you did not sit a “refresh” exam within three years, the MCITP does not expire on the same policy. The new MCITP credential only expires when Microsoft ends their mainstream support of that particular technology. For instance, if you get certified as a MCITP:Server Administrator in Windows Server 2008, your certification will remain valid until Microsoft stops mainstream support for Server 2008, which is planned for 2013. In saying that, just because the MCITP credential expires, it does not mean it is worthless, it still reflects your level of knowledge with that technology, which most likely has a large over-lap with the new technology.

MCITP Certification
The MCITP Certification is Microsoft’s new industry standard of IT qualification. This new IT certification makes it easier for IT professionals to gain internationally recognised certifications that display their technical knowledge and skills. The MCITP Certification has a more targeted syllabus framework which makes getting certified a much simpler process versus the old MCP system.

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com

Each MCITP Certification specialization is made up of a number of targeted MCTS exams and a final MCITP exam which brings all your knowledge and skills together resulting in a professional level certification. For instance, to get certified as a MCITP Server Administrator, you must pass two MCTS Exams – 70-640 and 70-642 and also pass one MCITP Exam – 70-646.

How to gain a MCITP Certification
Candidates after a MCITP Certification will generally already have a few years experience with Microsoft Server operating systems. They will then build on their knowledge and skills by enrolling in a training course or if going down the self-study route, buy a few study guides and books. Time to study for a MCITP Certification will vary in length depending on which specialization you are aiming for and how much time you have on your hands.

When the candidate feels adequately ready, they will sit each exam at a MCITP Testing Centre. Exams can be taken in any order, but generally you attain passes in all MCTS Exams then sit the final MCITP Exam. You will receive a MCITP Certificate in the mail after each certification you gain.

MCITP Certification Lifecycle Policy
The new generation of MCITP certifications have a new lifecycle compared to the old certifications.

MCTS Certifications will stay valid until Microsoft discontinues mainstream support for the related technology
MCITP Certification will require renewing every three years or the certification will lapse.

If you are eager to get certified, first look at purchasing some MCITP books or enrolling in one of many MCITP Training courses. To find out more about each specialization follow the links below.

Windows Client
MCITP: Enterprise Desktop Support Technician on Windows 7
MCITP: Enterprise Desktop Administrator on Windows 7
MCITP: Consumer Support Technician on Windows Vista
MCITP: Enterprise Support Technician on Windows Vista

Windows Server
MCITP: Enterprise Administrator on Windows Server 2008
MCITP: Server Administrator on Windows Server 2008
MCITP: Virtualization Administrator on Windows Server 2008 R2

Microsoft SQL Server
MCITP: Database Administrator 2008
MCITP: Database Developer 2008
MCITP: Business Intelligence Developer 2008

Microsoft Office Project Server
MCITP: Enterprise Project Management with Microsoft Office Project Server 2007

Microsoft Exchange Server
MCITP: Enterprise Messaging Administrator on Exchange 2010
MCITP: Enterprise Messaging Administrator on Exchange 2007

Microsoft SharePoint Server

MCITP: SharePoint Administrator 2010

Microsoft Lync Server

MCITP: Lync Server Administrator 2010

70-620 Q&A - 70-620 Study Guide - 70-620 Testing Engine - 70-620 Videos

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com

QUESTION 1
You are employed as a Desktop Technician at Certkingdom.com. The Certkingdom.com network consists of a
single Active Directory domain named Certkingdom.com.
Certkingdom.com has acquired a computer named Certkingdom-WS624. The operating system on the computer is
Microsoft Windows XP Professional and its specifications are:
• 1 GB of RAM
• 2GHz processor
• 64-MB video adapter
• 60-GB hard disk with 15 GB of free space
You received instructions for installation of Microsoft Windows Vista on Certkingdom-WS624.
After performing fresh installation you need to identify the which of uCertkingdomrade is needed for
supporting Microsoft Windows Aero Experience?

A. You need to uCertkingdomrade the hard disk to 100 GB.
B. You need to clear 40 GB of free space on the hard disk.
C. You need to uCertkingdomrade the memory to 2 GB of RAM.
D. You need to install a 128 MB of RAM video adapter supporting Microsoft DirectX 9, and
Microsoft Pixel Shader 2.0.
E. You need to uCertkingdomrade the processor to a dual-core processor.

Answer: D

Explanation: To support the Microsoft Windows Aero Experience, you need a video adapter that
has at least 128 MB of RAM, support for Microsoft DirectX 9, and Microsoft Pixel Shader 2.0.

---

QUESTION 2
You are employed as a network administrator at Certkingdom.com. The Certkingdom.com network consists of a
single Active Directory domain named Certkingdom.com.
A client computer named Certkingdom-WS620 is running Microsoft Windows 2000 with Service Pack 3.
Certkingdom-WS620 also runs some legacy applications. The Certkingdom.com management wants all computers
to be running Microsoft Windows Vista. To this end you have received instructions from the CIO to
uCertkingdomrade Certkingdom-WS620 to Microsoft Windows Vista.
Which two steps should you take to uCertkingdomrade Certkingdom-WS620 and keeping the current applications
intact and not requiring reinstallation?

A. By Installing Windows Vista into a separate partition.
B. By using the Windows Easy Transfer wizard.
C. By uCertkingdomrading to Microsoft Windows XP Professional.
D. By uCertkingdomrading to Windows Vista.
E. By installing the latest version of the Service Pack.
F. By copying your user profile to a removable media.
G. By Performing a clean installation of Windows Vista.
H. By Copying the user profile to the C:\Windows\Users directory.

Answer: C,D

Explanation: To move to Windows Vista without having to reinstall your applications, you need to
do an ‘in-place’ uCertkingdomrade. However, you cannot uCertkingdomrade directly to Windows Vista from
Windows 2000 Professional (you would need a clean install which would delete your applications).
Therefore, you need to uCertkingdomrade to Windows XP Professional first. Then you can uCertkingdomrade to
Windows Vista and keep the applications.

---

QUESTION 3
You are employed as a network administrator at Certkingdom.com. The Certkingdom.com network consists of a
single Active Directory domain named Certkingdom.com. All client computers on the Certkingdom.com network run
Microsoft Windows Vista.
Certkingdom.com contains a client computer named Certkingdom-WS621. Certkingdom-WS621 has been assigned to a
Certkingdom.com user named Andy Booth. You received a report from Andy Booth complaining that CertkingdomWS621
is performing slower than it should. You have a suspicion that it could be malware that is
causing the problem.
How can you find out what is causing the problems?

A. You need to run a Windows Defender scan.
B. You need to view the processes list in Task manager.
C. You need to view the startup items in the System Configuration utility.
D. You need to run Disk Defragmenter.

Answer: A

Explanation: Windows Defender is an application that can scan for malware or other potentially
harmful files. You can initiate a Windows Defender scan to scan all the files on your system for
malware or other potentially harmful files.

---

QUESTION 4
You are employed as a network technician at Certkingdom.com. The Certkingdom.com network consists of a
single Active Directory domain named Certkingdom.com. All client computers on the Certkingdom.com network run
Microsoft Windows Vista.
A Certkingdom.com user named Andy Booth has been assigned a client computer named Certkingdom-WS629.
One morning Andy Booth complains that Certkingdom-WS629 does not produce any sound when he
views a video file clip. You open the Device Manager as shown below.



What configuration change should you make to Certkingdom-WS629?

A. You need to update the driver for the audio device.
B. You need to uninstall the device then run a hardware scan.
C. You need to enable the audio device in Device Manager.
D. You need to change the IRQ for the device.
E. You need to run Microsoft Windows Update and install the latest updates for Certkingdom-WS629.
F. You need to replace the audio device with one that is compatible with Windows Vista.

Answer: C

Explanation: The icon by the sound device (the Creative SB Live! Series device) shows that the
device is disabled. Therefore, to receive audio output from Certkingdom-WS629, you simply need to
enable the device. You can do this by right-clicking on the device and selecting Enable.

---

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com

Top 20 Windows 8 features

As with any technological overhaul, Windows 8 has been met with passionate and mixed response among those who have had a chance to download and test run the Consumer Preview of Microsoft's flagship OS. The company's bold new direction for Windows, with its dual interface and emphasis on tablet functionality, certainly means changes ahead for IT departments when Windows officially ships. But for users there is a lot to like about the forthcoming OS. Here is a look at the 20 features that Windows 8 users will appreciate the most.

1. Metro Start
Metro Start is Windows 8's new location for launching applications. It includes updating live tiles that you can regroup as you desire, increasing the flexibility of your Windows 8 experience.

2. Traditional desktop
For those who prefer the traditional desktop experience, this still exists in Windows 8, which offers a traditional desktop view akin to that of Windows 7. Applications that run in Windows 7 will also run on Windows 8's traditional desktop.

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com

3. Metro apps
Part of the new Metro UI, Metro apps are full screen and easy to install, offering an immersive new way to work with Windows.

4. Windows Store
Integrated into Windows 8, the Windows Store offers Metro apps for download and purchase and soon will also offer desktop apps. A tile located on the Metro UI start screen offers one-click access to the Windows Store.

5. Tablet ready
Unlike previous versions of Windows, which were not built for tablets, Windows 8 has been built from the ground up as both a tablet and desktop operating system, providing a hybrid approach to computing on both PCs and mobile devices.

6. Internet Explorer 10 for Metro
Windows 8 ships with two versions of Internet Explorer 10, the classic desktop version and a new full-screen immersive browser that is lightweight and easy to use.

7. Touch interface
Windows 8's touch interface allows you to use a variety of touch commands to navigate the operating system.

8. SkyDrive connectivity
SkyDrive is not a new feature, but its tight integration into Windows 8 is. In Windows 8, the data you store in the cloud is easily accessible on all your Windows 8 devices, and the files you store in the cloud are easily viewable on your tablet, smartphone, or other Windows 8 device. SkyDrive soon will support large file sizes, meaning you will be able to transfer files that are up to 2GB in size.

9. Charms bar
The Charms bar is a replacement for the Start button, offering quick access to search, sharing features, devices, and settings.

10. Search bar
Search is by no means a new feature for Windows, but the search bar in Windows 8 is a powerful improvement on previous generations.

11. Windows 8 snap-to feature
Windows 8's snap-to feature allows you to multitask Metro apps, so you won't be stuck with just one Metro app at a time. With the snap-to feature, you can snap together multiple Metro apps onto the screen, or you can snap Metro apps to your classic desktop applications, giving you the best of both UIs.

12. Recover your PC
A new feature in the control panel, called Recovery, allows you to refresh or reset your PC. These are two new options offered in addition to the existing system restore and other recovery options available in previous versions of Windows.

13. Simplified settings
The Control Panel still exists in Windows 8, but now it is accompanied by a new PC settings section available through the Metro UI. The PC settings section offers access to the several of the same commands but in a simplified format so you don't have to dig deep into Control Panel to find popular options.

15. File History
File History offers a new, easier way to back up and restore files.

16. Ribbon and quick access toolbar
The unified menu system in Windows 8 now includes the ribbon and the quick access toolbar that were introduced in Office 2007. These are now standard features of the Windows operating system.

17. Windows Reader
Windows Reader is a native PDF reader included in Windows 8, freeing you from requiring an additional application to read or mark up PDF files.

18. Metro Video app
Microsoft has enhanced its video capabilities in Windows 8 with Video, a simple-to-use Metro video app. Both Windows Media Player and Media Center are still part of Windows 8, but Windows 8's Metro Video gives a lightweight alternative for video viewing.

19. Integrated social networking
Microsoft has made considerable effort to integrate social networking throughout Windows 8. Applications like Socialite and Tweet@rama allow you to post directly to Facebook or Twitter, and you'll find these among the tiles in the Metro UI.

20. Reduced hardware requirements
Perhaps one of the most important features for many users is actually having the ability to run the operating system. Machines that run Windows 7 and Windows Vista already meet the hardware requirements for Windows 8, and many systems running Windows XP will also be eligible to run the latest OS.

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com

Speed Up Windows XP With System Mechanic 10.8

System Mechanic 10.8 Put Through The Test

We've all seen those annoying television commercials that promise to speed up a slow computer, but do such solutions really work? The CRN Test Center put Iolo's System Mechanic 10.8 through its paces and was impressed with the results.

Our test subject was an old Pentium III-era PC running Windows XP so slowly that the machine was completely unusable. Just opening the Start menu easily took 20 seconds, opening an app required about a minute, and we could fix a steak-and-egg breakfast in the time it took to reboot this dinosaur.

But it was perfect for our purposes. We installed System Mechanic 10.8 and, after running a scan, the tool reported that the overall system status was poor and health and security were at alarming levels.

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com

Performance Problems
After many years of use (and neglect), Windows machines develop all sorts of issues that can sap performance and open the door to more problems. Listed first are the security flaws, which include absence of a firewall, dangerous start-up items and other security vulnerabilities.

System Mechanic also identified hundreds of registry problems, which happen normally over the course of time but nevertheless can slow down a system and make it prone to crashes. The tool also found more than 1 GB of junk. While this might not seem like much by today's standards, it represented more than 1 percent of this system's total hard drive capacity of 80 GB.

Results Of First Pass
System Mechanic was able to clean out all the clutter and remove the unwanted start-up items. Of the 611 registry errors found in the first scan, 591 were repaired, leaving 20 unfixed. Performance results after the first pass were moderate. After restarting, system responsiveness was slightly faster but still far too slow.

When we relaunched the tool, it reported that while our system's health was now firmly in the green, its security was still at warning levels and our system status had only been upgraded from poor to fair. So we ran another scan.

Third Time's The Charm
During a second pass at diagnosing the system, System Mechanic found 44 new registry errors in addition to the 20 problems left unrepaired from the first scan for a total of 64. It also found a new security vulnerability. But during the second repair pass, the tool fixed only 62 of the registry errors and did not repair the security problem.

A third pass found those issues, a third registry problem, and reported that available memory was running low. System Mechanic offered us the option of optimizing memory to fix the problem, which we did.

Getting Rid of CRUDD
We call them something else, but In Iolo's parlance, "commonly redundant or unnecessary decelerators and destabilizers" are known as CRUDD. Whatever they've called, System Mechanic gets rid of them with its CRUDD remover. On our system there were four: an AOL Toolbar, an Ask Toolbar, a Google Toolbar for IE and a Yahoo Toolbar.

The screen here identifies each along with a judgment as to its favorability and presents options to keep, kill or decide later. We killed them all.

Good Enough
During the last repair pass, System Mechanic reported it had done some repairs on the system drive, realigning more than 30,000 files and defragmenting another 6,518. This led on the next pass to even more misalignments and fragmentations, a problem so pervasive that it affected more than the total size of the 80-GB volume. System Mechanic was able to repair all the problems but was never able to achieve more than a "fair" system status. However, the test system was transformed from "a hammer and chisel would be faster" to one that performs well enough to be used as a jukebox, backup PC for Internet access or for doing school papers.

With more than half of all Windows computers still using Windows XP, there are millions of systems out there in need of similar repairs. For such systems, the CRN Test Center recommends System Mechanic, which provides 50 tools in all, including those for acceleration, repair, cleanup and security, for $40 list. System Mechanic 10.8, released in April, is compatible with the current Windows 8 beta. A free version of System Mechanic 10.8 includes.

.

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com

000-035 Q&A / Study Guide / Testing Engine

Best IBM Certification Training and IBM Exams Training
and more IBM exams log in to Certkingdom.com

---

QUESTION 1
How can a customer modify End of Life Details for an IT Asset that has already been disposed?

A. The customer can only specify End of Life Details once before the IT Asset will be disposed.
B. The customer can use the Modify Disposal Detail action in the Select Action menu of the Assets application.
C. The customer can modify information in the End of Life section on the IT Details tab of the Assets application.
D. The customer can use the Modify End of Life Detail action in the Select Action menu of the Disposed Assets application.

Answer: B

---

QUESTION 2
How can a Self Service user view the details of assigned assets?

A. By using the Assets application.
B. By using the View Assets application.
C. By using the Asset Details application.
D. By using the Service Request application.

Answer: B

---

QUESTION 3
If an escalation is created and activated to automatically promote deployed assets, which
mandatory information must be specified for the promotion using the Promotion Defaults action?

A. The site and status for the created asset are mandatory but the status must be available for the selected site.
B. The site and item for the created asset are mandatory and automatically set the Classification
field to the class structure ID for similar assets.
C. The site and location for the created asset are mandatory but if a parent asset is specified, the
Location field will be set to the Location of the parent item specified.
D. The site and classification for the created asset are mandatory but if an item is specified, the
Classification field will be set to the class structure ID of the item specified.

Answer: D

---

QUESTION 4
If software is licensed for a location specified in the license, which license scope is applicable?

A. Site
B. Location
C. Computer
D. Enterprise

Answer: A

---

QUESTION 5
What must be associated with a single escalation point before an escalation can be activated?

A. an organization or site
B. an escalation condition
C. a communication template
D. at least one action or notification

Answer: D

---

Best IBM Certification Training and IBM Exams Training
and more IBM exams log in to Certkingdom.com

Aged Windows XP costs 5x more to manage than Windows 7

As XP's life wanes, Microsoft talks dollars to get businesses to ditch 11-year-old OS

Computerworld - Microsoft yesterday added ammunition to its increasingly aggressive battle to get users off the nearly-11-year-old Windows XP by citing a company-sponsored report that claims annual support costs for the older OS are more than five times that of Windows 7.

Microsoft has been banging the Windows XP upgrade drum for years, but stepped up the campaign in 2012, including starting a "two-year countdown" to the demise of security support. Last month, Microsoft was blunt, saying "If your organization has not started the migration to a modern PC, you are late."

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com

Windows XP exits all support, including monthly security patches, in April 2014.

In a blog post Thursday, Erwin Visser, a senior director for Windows, used data collected by IDC to make Microsoft's upgrade case.

"The bottom line...[is that] businesses that migrate from Windows XP to Windows 7 will see significant return on investment," said Visser.

Microsoft sponsored the survey (download PDF) conducted by IDC, which in turn interviewed nine enterprises or large organizations to drill into the support costs of XP and Windows 7.

According to IDC, an amazing 42% of the Windows "commercial" installed base, or anything other than consumers' home machines, was Window XP, making Microsoft's job of moving everyone off the old OS by its April 2014 retirement nearly impossible.

In fact, IDC projected that if current trends continue, 11% of the enterprise and educational Windows installed base will still be running XP when Microsoft stops patch delivery in 23 months.

And those XP machines costs organizations considerably more to support than comparable PCs running Windows 7.

One reason for the increased costs for supporting Windows XP is that it's typically running on older hardware that, independent of the OS, is more expensive to simply keep running.

The magic milestone is after the three-year mark, when "costs begin to accelerate" because of additional IT and help desk time, and increased user downtime due to more security woes and time spent rebooting, said IDC.

IT labor costs jump 25% during year four of a PC's lifespan, and another 29% in year five, IDC noted, while user productivity costs climb 23% in year four and jump 40% during year five. Total year five costs are a whopping 73% higher than support costs of a two-year-old client.

However, the operating system also plays a major role in the cost differences, said IDC, with XP more expensive to support in every category the research company surveyed.

Organizations reported that they spent 82% less time managing patches on Windows 7 systems than they did on Windows XP, 90% less time mitigating malware, and 84% less help desk time.

Benefits were also striking for Windows 7 users' productivity compared to XP. Windows 7 users wasted 94% less time rebooting their computers and lost 90% less time due to malware attacks.

On the IT side, the savings of Windows 7 mount dramatically, IDC said.

"IT activities account for 11.3 hours of time spent per PC per year when using Windows XP," the research group said. "Shops that have moved to Windows 7...spend 2.3 hours per PC per year on maintaining those systems."

IDC did the math, and concluded that for every 230 PCs running Windows 7 rather than XP, an organization could shift one full-time IT person to other work. Or conceivably do without him or her entirely.

The Microsoft-commissioned report also painted a rosy return-on-investment (ROI) picture for companies who do ditch XP for Windows 7. By IDC's calculations, the acquisition of a new PC -- one where Windows 7 is retained as the OS rather than being downgraded to XP -- pays for itself in one year and generates almost $1,000 more in savings from reduced IT costs and worker downtime over a three-year span.

"The migration from Windows XP to Windows 7 yields a 137% return on investment over a three-year period," claimed IDC.

Windows XP have a shortening upgrade window -- no pun intended -- and not only because of the April 2014 end to all support. Microsoft is expected to launch Windows 8 this fall, a time when most new PCs will then also be pre-loaded with the OS by computer makers, or OEMs.

That will not immediately strike Windows 7 from the rolls, but it does start a couple of clocks ticking: OEMs can continue to sell Windows 7-powered PCs as long as two years after Windows 8's launch, but the older operating system will disappear from most retail outlets one year earlier, or in the fall of 2013.

Organizations that have Software Assurance (SA) agreements -- the Microsoft-sold software insurance policy that lets firms upgrade to every new version of a specific product released during the life of the deal -- can downgrade any Windows 8 PC to Windows 7. But SA is almost exclusively an enterprise program.

Smaller firms that buy Windows licenses at retail, likely in the form of a new PC, can also downgrade from Windows 8 to 7, but only if the new system is pre-installed with Windows 8 Pro, the higher-end edition. They will also need media -- a DVD or flash drive -- containing Windows 7 Professional to complete the downgrade. If smaller shops wait too long, they may find it difficult to locate a seller for the latter after late 2013.

Likewise, while Windows XP Professional can be upgraded to Windows 7 Professional, companies sans SA also require a copy of the newer OS. The same end-of-retail caveat for Windows 7 applies to them as well.

Microsoft has been dissing Windows XP for some time, but the ROI report was its first argument that stressed dollars and cents.

In June 2011, a Microsoft manager said it was "time to move on" from Windows XP; earlier that year an executive on the Internet Explorer team belittled XP as "lowest common denominator" when he explained why the OS wouldn't run the then-new IE9.

The company has not yet turned on Windows XP like it has on the 11-year-old Internet Explorer 6 (IE6). For more than two and a half years, Microsoft has urged users to give up IE6, going so far in March 2011 to launch a deathwatch website that tracks IE6's shrinking share.

It wouldn't be a surprise if Microsoft followed suit with Windows XP once the OS drops to a more manageable share mark: According to Web metrics company Net Applications, XP accounted for 46.1% of all operating systems used to go online in April.

If XP continues to shed share at its last-12-months' pace, it will still own a 17.6% share in April 2014, when it drops off support.

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com

Windows 8 touchscreen devices to cost more, Dell says

Windows 8 PCs and laptops with touchscreens will cost a bit more to buy, Michael Dell says

IDG News Service - Touchscreen laptops and tablets with the upcoming Windows 8 OS will be priced higher than their non-touchscreen counterparts, Dell's CEO said on Tuesday.

Dell will offer a full complement of Windows 8 products when Microsoft launches its new OS, CEO Michael Dell said during the company's quarterly earnings call. The touchscreen Windows 8 products will occupy higher price bands, which could mean higher profit margins for Dell, he said.

"Unlike other Windows transitions, this is a transition where you are going to need a new PC," Michael Dell said, adding that touch capabilities could drive more people to buy Windows 8 tablets and PCs.

Microsoft MCTS Certification, MCITP Certification and over 3000+
Exams with Life Time Access Membership at http://www.actualkey.com

Microsoft hasn't provided a release date for Windows 8 but analysts expect its release later this year. Lenovo has said it will sell a ThinkPad tablet with Windows 8 when the OS is launched.

Despite excitement around the touch interface, however, the upgrade cycle to Windows 8 won't match that of Windows 7, especially in the enterprise, Dell said.

"Corporations are still adopting Windows 7, so we don't think there will be a massive adoption of Windows 8 early on," he said. It also remains to be seen if buyers will prefer tablets over PCs, he said.

The computer maker has been trying to reduce its dependence on sales of consumer PCs, where profit margins are lower, and is trying to sell more higher-priced systems, such as its XPS PCs. Dell's mobility revenue in the quarter just ended declined by 10 percent, while desktop revenue declined by 1 percent.

Its PC business underperformed as demand slowed down and more consumers opted for tablets and smartphones, Brian Gladden, Dell's chief financial officer, said during the call. Dell has shelved its consumer tablets and smartphones over the past few quarters, keeping only its enterprise tablets.

Dell's PC revenue also dropped below expectations because it didn't participate in the market for low-margin, entry-level PCs, which were a big chunk of PC sales for the industry overall, especially in emerging markets such as China.

Falling prices for memory and LCDs, and the normalization of hard drive supplies, favored companies selling those low-end systems, which in turn put pricing pressure on Dell's business.

The hard drive issues caused by flooding in Thailand last year have been resolved and drive prices will fall as the year progresses, Gladden said.

"That's behind us," he said.

Microsoft MCTS Certification, MCITP Certification and over 3000+
Exams with Life Time Access Membership at http://www.actualkey.com